Shipping policy

Overview

This shipping policy applies to all products sold by Out The Blue Pty Ltd and sets out the shipping process you can expect when placing an order with us.

Delivery Information

Once you have placed your order via our website or with a member of our sales team, we will be in contact with you to confirm the estimated lead-time for your chosen product(s). The lead-time is an estimate as to when your order will be dispatched and does not include time in transit.

Due to the demand for our products, we often experience a lead-time of up to several weeks, which may vary depending on the season and overall demand. We endeavor to keep this lead-time as short as possible to make sure you are on the water as quickly as possible. However, we cannot make guarantees or assurances as to lead-time when you first make your order with us. 

You will be notified when your products have been shipped.

How long will my shipment take?

The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.

Delivery duration for each product is covered within the product description.

How much will my shipping cost?

We provide free shipping for all of our products.

Exclusions?

We do not offer our products outside of Australia.

What about the costs of import fees, duties and taxes?

If you are located in Australia and your product will be collected from our Business location in Fulham, we will cover the cost of import fees, duties and other import taxes.

If the product is being shipped directly to you in Australia, you will be responsible for the cost of import fees, duties and other import taxes. Note this only applies to PPC Foiling products being shipped directly from New Zealand.

Tracking Your Order

Once shipped, you will be provided a tracking link (where available) for your order.

Sometimes your order may ship in multiple consignments, in which case you will be provided tracking information for each one.

Flitecells in Transit – Dangerous Goods 

If your order contains a Flitecell, the estimated delivery schedule cannot be guaranteed as the Flitecell is classed as dangerous goods. Your Flitecell may also be split from the rest of your shipment and delivered on a separate vehicle at a different time. This can take approximately 1-4 days longer than the rest of the shipment.

Your tracking information will often show that the goods have been held or delayed in transit. If this occurs, it will be resolved, and the tracking updated once our logistics partner has cleared the goods. We will be contacted by our logistics partner if anything further is required to ship your Flitecell.

Signature on Delivery 

Your shipment will require a signature on delivery due to the high value of the goods.

For your convenience, you may prefer to have your shipment delivered to a business or separate location where someone will be available to sign for the goods.  

I need to change my shipping address 

If you have not yet received your shipment notification or tracking information, you can change your shipment address by contacting our team at hello@outtheblue.com.au and providing the updated details.  

What happens if my delivery goes missing or is damaged? 

Once your goods are in transit, any issues or delays are outside Out The Blue's control.

In the event of any issues with your delivery, we will be in contact with our logistics partner to provide any information that might assist resolve the issue.

If you receive your goods and find they are damaged, please immediately contact us at hello@outtheblue.com.au.